Damaged and lost certificates

Replacing damaged certificates

Where a certificate is damaged in transit to a candidate, Cambridge ESOL will only issue a duplicate copy under the following conditions:

The original certificate is returned
The appropriate fee is paid. This service is free if the application is made within six months of the certificate being issued by Cambridge ESOL
The application is made less than two years since the certificate was issued. After this time, the candidate may only apply for a certifying statement.

Replacing lost certificates

Where a certificate is lost between the centre and the candidate, Cambridge ESOL will issue a duplicate copy provided that:

an application for a replacement certificate is made in writing within 12 months of the certificate being issued by Cambridge ESOL
the examination centre has attempted to trace the certificate via the postal system
it is more than six months since the certificate was despatched from Cambridge ESOL to the centre.

We can only supply a replacement certificate up to 12 months after the despatch of the original. After this time, the candidate may only apply for a certifying statement.

Candidates who have lost their certificate may only apply for a certifying statement; a replacement certificate will not be issued.

Note: replacement certificates and certifying statements can only be issued in the name of the candidate at the time the award was made.

Results Verification Service

Candidates who do not have their certificate and need to provide proof of their examination result to immigration and other government agencies, educational institutions or employers should refer them to the Cambridge ESOL Results Verification service at https://verification.cambridgeesolonline.org

They must provide them with two pieces of information:

their ID Number (a sequence of nine letters and numbers)
their Secret Number (a four-digit number).

Both of these pieces of information can be found on the Confirmation of Entry. This is sent to candidates when they register for their exam.

If a candidate has lost their Confirmation of Entry, they must contact their examination centre.

There is no charge for using the Results Verification Service.

Applying for a Certifying Statement

A certifying statement is a document which is accepted by universities and other institutions as proof of the examination result. Certifying Statements may only be requested by the candidate or by the candidate's centre of entry. Certifying Statements can be sent, either directly to the candidate or to any public institution. We accept payment by credit card (Visa or Mastercard) and Maestro, but not American Express or Diners Club.

To apply for a certifying statement please download the pricing and procedures document below.

Download the pricing and procedures for certificates and Certifying Statements (PDF 28Kb)

Then please download and complete the application form for the relevant examination below and send it with the appropriate fee and proof of identity, to the following address:

University of Cambridge ESOL Examinations, Exams Processing (Past Records) 1 Hills Road Cambridge CB1 2EU United Kingdom