Functions in Letter Writing - Answers

1.

Introducing complaints	Inviting	Apologising	Making proposals	Expressing opinions
d, h	b, i	a, f	c, g	e, j

2. Some other possible examples:

Introducing complaints:
I’m sorry to have to say ...
I regret to have to tell you that ...

Inviting:
Would you be able to come to ...
Can I invite you to ...

Apologising:
I would like to apologise for ...
I’m really sorry that ...

Making proposals:
One way of solving this problem could be ...
Perhaps it would be possible to ...

3. Possible answers:

k.	Please accept my apologies for any inconvenience I have caused
l.	Maybe we could change rooms
m.	Unfortunately, I have to say that it is quite impossible for me to work
n.	In my view, this student should not share with other people
o.	I’m very sorry about writing to complain
p.	I would like to suggest that I am given another room
q.	I am afraid that I need to tell you that I cannot go on sharing with this person
h.	In my opinion, the noise he makes is quite intolerable

NB	For a sample letter in answer to this topic see the Letter Layout – What goes where? and the Information on Letter Layout in English.