A

Good morning Packham’s Shipping Agents. Can I help you?

B

Oh yes, I’m ringing to make enquiries about sending a large box, a container, back home to Kenya from the UK.

A

Yes, of course. Would you like me to try and find some quotations for you?

B

Yes, that’d be great. Thank you.

A

Well first of all, I need a few details from you.

B

Fine.

A

Can I take your name?

B

It’s Jacob Mkere.

A

Can you spell your surname, please?

B

Yes, it’s M-K-E-R-E.

A

Is that ‘M’ for mother?

B

Yes.

A

Thank you, and you say that you will be sending the box to Kenya?

B

That’s right.

A

And where would you like the box picked up from?

B

From college, if possible.

A

Yes, of course. I’ll take down the address now.

B

It’s Westall College.

A

Is that W-E-S-T-A-L-L?

B

Yes, ... college.

A

Westall College. And where’s that?

B

It’s Downlands Road, in Bristol.

A

Oh yes, I know it. And the postcode?

B

It’s BS8 9PU.

A

Right ... and I need to know the size.

B

Yes, I’ve measured it carefully and it’s 1.5m long ...

A

Right.

B

0.75m wide ...

A

OK.

B

And it’s 0.5m high or deep.

A

Great. So I’ll calculate the volume in a moment and get some quotes for that. But first can you tell me, you know, very generally, what will be in the box?

B

Yes there’s mostly clothes.

A

OK. [writing down]

B

And there’s some books.

A

OK. Good. Um ... Anything else?

B

Yes, there’s also some toys.

A

OK and what is the total value, do you think, of the contents?

B

Well the main costs are the clothes and the books – they’ll be about £1500 but then the toys are about another two hundred – so I’d put down £1700.